Pathetic fnb service

On the 9th of January 2020 I submitted a cheque and debit card outstanding authorisation reversal request, I still have not received any feedback as to what will happen. The R400 has not been reversed but to make matters worse on the 5th of April 2020 I received an email from FNB debit card disputes saying they will re debit my account with the amount of R400 instead on the 6th of April 2020 another R400 was taken from my account.

I have been calling trying to get to the bottom of all this but to no avail. I'm being given the run around spending alot of airtime on all the calls. I keep being passed from one consultant to another each giving me a different explanation as to what happened.

This is really pathetic service and banks like this know that certain people are not in a position to keep following up so sooner or later we give up and they gain money that is not theirs. I've lodged a complaint hoping to get some relief