Pathetic FNB service

This is the most pathetic seevice i ever recieved from fnb!!!

A debit order dispute logged the 14th of October 2019. Still not resolved today is the 12 of November 2019.

I sent an email last week monday to query the claim and got a response stating that they will respond in 5 working days. They did respond in 5 working days, only to ask me submit documemts i already submitted on the 23rd of October. Honestly hiw pathetic can you be FNB?

When its time to debit my account for your monthly fee. You are speedy and punctual for your 200 and something Rand. But when we log a dispute of almost R6k your customer must get emails to re submit documents and for every email wait 5 working days to get a response??? FU*CK YOU FNB!!! WITH YOUR 5BUSSINESS DAY RESPONSE TIME!!!