Pathetic FNB 'service'

I deposited cash in the FNB ATM yesterday in Norwood mall. The machine malfunctioned and swallowed my card and R1000 cash. I came to the branch this morning and they said people are fixing the machine and I must wait. I waited 2 hours, until they called me and said I can come collect card and cash. I came through and then they demand my ID book as a picture of my ID book on my phone wasn't good enough. I went home to get ID book. I came back and they have been sending me to different people non stop, they are all clueless, I asked to speak to the manager to hear that he is away on study leave. I am still here another hour now and waiting for who knows how long. FNB is this how u treat your customers? I have suffered financial damages by taking the day off work, missing out on closing deals making commission, and I needed the money to pay someone which it has now costed me a whole lot more. FNB you guys are the most unprofessional financial services company I have ever dealt with, I would not recommend you to anybody and I will be letting everyone I know how completely useless FNB is. Cutting staff to save money and there is no senior person that can help me here. This is beyond aggravating and if you would like to make it up to me I am waiting for solutions instead of a **** simple apology, I am disgusted with fnb!!!!!!!