Pathetic FNB service

A long issue very short. Trying to get my credit card closed and everytime the uncompotent employees on the Fnb chat function escalate the matter and nothing happens. What is the point of having a premiere cheques account, apparently with bankers to assist 24/7, just so a outomated message is telling you, you are number 168 in the queue. I need my credit card closed which is paid in full immediately. I sit with 2 cheques accounts I do not use the gold cheques account which Fnb decided to grant me 3 months back knowingly I have a premiere cheques account. I so they decided to charge me a monthly fee on month 3 of having the stupid gold cheques account. Which there is no money being paid into, no overdraft on it and not being used. So FNB please get your act right and before even replying one of your stupid lame responses on hellopeter the accounts should be closed.