1 reviews | Active since Mar 2018
PATHETIC FNB SERVICE
In spite of arrangements being madr on a loan, as my ex husband moved out and left me with 3 kids and debt... FNB has debited my bank account for roughly R2882. They have promised me a refund, and for the last month I have been told it will take 24 to 48 hours, all on email... Today I called their call centre and nothing was actioned. The lady I now spoke to says to me "it will take up to 5 business days, please be patient, you will get your money" I have already been patient for a month... Their customer service sucks. Their promises are empty, within hours they empties my account, but even though I bank with FNB I have to wait for more than a month to get my money back.
Good day Penelope Devaraj ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FN B Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Penelope Devaraj ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FN B Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)