PATHETIC FNB PRIVATE CLIENT SERVICES

I would like my share my terible experince I had with FNB , on the 2 July 19 I went to a FNB ATM to withdraw R800 , whilst using the the ATM the machine went off -line. I immediately logged a call and was advised to complete a ATM Dispute form of which I did the following day I was advised that FNB needs to balance the ATM to confirm that the cash was not dispensed to me and the investigation will take up to 14 working day to be completed. Withing the 1st week I received that the investagtion was completed and R500 will be refunded into my account , I then refered back to all my emails and the private banker how did your ATM balance out because you only refunding me R500 and not R800, apprently it was due the bad quality of scan copy of the ATM Dispute form they will only refund me R500 inorder for me to get my R300 I need to complete another ATM Dispute form of which I have done and to-date have not heard a word from FNB . In saying all that my account went into a negiavte and was overdrawn from account due to the *********** Private Banking Consultant Priscilla Makubetse ***