Pathetic FNB Passport application services

I app**** online through FNB's services offered for my passport to enjoy the convenience of not having to stand in a queue at a Home Affairs office a few weeks ago. I received a message to make a booking for the passport biometrics and photo. I have since the 22nd of June been on the ehome Affairs website to try and make this booking. But whenever I go onto this site, I receive the message that there are no available bookings. I have already made the payment, which you were quick to take. But when it comes to getting an actual booking, there are no available slots, which is ridiculous since I went to the bank on Friday (at Centurion Lifestyle Centre), and there wasn't a single person in that bank for ids or passports. The lady at the counter was beyond rude and did not want to assist me. She told me, without even looking up from her computer to go onto the website on Sunday when bookings will open again. I went onto the website on Sunday. Surprise, surprise! No available bookings! Please advise as a matter of urgency how I can get a booking if there is never any available time slots as I am not willing to lose R600 for a service I am not receiving!