Pathetic FNB Nav car and customer care.

Pathetic service from FNB Nav-car and customer care. I did an application for my car license disk renewal which was supposed to take 7 days. Its almost 2 months now and I dont have the license disk. I have called customer care several times and the only thing they can do is to escalate. I asked for my refund and no one can give answers about that. Never trust the unfaithful bank.