NS
Nicoleen S

1 reviews | Active since Aug 2013

12 Apr 2018, 13:39

Pathetic FNB Insurance

I have FNB car insurance. I have submitted a claim two weeks ago, and its been hell. They are so pathetic. I have to follow up with them the whole time, they don't provide any feedback. The car has been stripped down for more than a week now, and they still assessing the report, and don't give me any courtesy vehicle, leave alone the parts on my car that will be ****** because it was stripped down weeks ago at the panel beater! Pathetic.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2018, 14:13
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Insurance and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

NS
Nicoleen S's update13 Apr 2018, 15:10
Reviewer Update
I have phoned your line for feedback on my complaint several times yesterday and today, but every time I call they say Dimaktso will phone me back but she never does. I have wasted so much money on you guys: my airtime and my time off work. Can this get even more pathetic?!