pathetic FNB Insurance

<p>So i cancelled my policy on the 21/06/2017, Firstly i was sent no communication when my insurance moved from AIG to Santam - it should show on the system because i was told by the person who took my call . I called FNB insurance to clarify why my account was debited with a different amount compare to normal , that was the only time when i was notified that my broker is now Santam and that they charge is a little more. When i took the insurance i was not told that i was paying in erase so when i called to cancel i was notified that the amount needs to go off and prorata will be given to me from the 21/07/2017 - 30/07/2017 which made me more frustrated. So i excepted them ripping me off and called today 27/06/2017 to confirm if my money will be in my account as this takes 7 working days , only to get told that i need to send a written notice to say that i will not reverse the money that has been debited. The insurance money was debited on the 24/06/2017 and i did not do any reversal money is still with FNB insure. "I fell as if i am a ***** just asking for my own money". If this is how FNB treats their clients then i should move my banking to someone who really cares. Its clearly not the money but a satisfaction of a client. </p> <p>Spoke to : Keatla Monyane , and a manager: Gabi Tabne</p>