Pathetic FNB

My Premier Cheque account has expired on 08/22 and to-date I have not received my new card. Last week Friday I received a call from the courier at 4.56pm to deliver. I advised that I was out of town until Monday. Monday I received an sms advising that they were running behind schedule. I still have not received my card. Today I was advised that there is nothing FNB can do about the poor service.