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PHINDILE P

1 reviews | Active since May 2013

07 Apr 2018, 05:51

Pathetic FNB connect wont port me out

FNB please release me from my FNB connect have been trying to port out for months i am really frustrated to a point that i want to even move my bank accounts.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Apr 2018, 09:20
Official

Good day Phindile,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one

PP
PHINDILE P's update09 Apr 2018, 23:11
Reviewer Update
Thank you for a prompt response much appreciated, problem solving in motion ? the lady who phoned me was professional and helpful i am saddened as i forgot her name.
PP
PHINDILE P's update19 Apr 2018, 19:23
Reviewer Update
FNB something went wrong with my port. Vodacom resubmitted the requests that have gone unanswered please approve their requests.
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2018, 12:10
Official

Good day Phindile,

Thank you for your posting.

Your comments has been escalated to FNB Connect and I have requested that they be in contact with you.

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)

PP
PHINDILE P's update23 Apr 2018, 21:32
Reviewer Update
Any news??????????? Can you please allow the vodacom port to go throught, how hard can it be i am really not a patient person getting really annoyed. Fnb connect does nothing for me as a business want out before this week ends.