Pathetic FNB client service

I have a very urgent matter and I have been trying to contact the Credit Card Legal department for days on end, but they simply do not answer. I've sent emails and reached out to customer care, but still no help.

I simply want them to tansfer money from MY one account to my other account. This can only be done by the legal department. Because of this, I do not have funds for the rest of the month. I am thinking of seeking legal help.

How is it that people at FNB get paid, but do net do their jobs properly and now I have to suffer the consequences of them not taking responsibility.