Pathetic FNB...........

I am writing this with a level of frustration and disappointment that has reached its peak after enduring four to five months of sheer negligence and incompetence on the part of your institution. This ongoing issue with my account, specifically the misrepresentation of my monthly income, is beyond unacceptable.

Despite my persistent attempts to resolve this matter, including nine emails to the bank manager at your Margate branch, there has been a complete lack of response. This blatant disregard for customer concerns is not only unprofessional but also disrespectful to someone who has entrusted your bank with their financial affairs.

For the past four to five months, I have been dealing with a salary discrepancy that falsely reflects my monthly earnings as 8,000 rand, when in reality, I earn 90,000 rand. This error has led to financial disruptions, inconvenience, and unnecessary stress, which is inexcusable.

The bank manager, who assured me four months ago that this issue would be promptly addressed, has failed to uphold their commitment. This level of incompetence is utterly intolerable. I am not only disappointed but also deeply angered by the lack of accountability and urgency displayed by your institution.

As a customer who contributed nearly 1.3 million rand in transactions to your bank last year alone, I find it appalling that FNB has neglected its duty to provide even a basic level of customer care. It is abundantly clear that the bank has lost sight of its commitment to its customers.

I have lost all confidence in FNB's ability to handle my financial affairs, and as a result, I will be closing my account immediately. I refuse to remain a customer of an institution that demonstrates such disregard for its clients.