Pathetic FNB

We have been trying to open a bank account for our business for over a week, after numerous requests for call backs it only took 5 whole days for someone to say that they want us to bank with them. It's incredible just how poor the overall service really is. After this ridiculously long wait we finally got the account open but we can't activate it because we can't deposit any money into it. whenever we try to, we get the feedback "Error code: 50682". which means the account is frozen. HOW CAN YOU FREEZE AN ACCOUNT THAT NEVER EVEN STARTED TO TRADE?