1 reviews | Active since Sept 2016

29 Jun 2019, 16:03

PATHETIC FNB

I cancelled my Kululacard (run by FNB) after ***** occurred on it. They replaced it with a new card. However, they put some kind of ***** "stop" on the card and I have been unable to get them to remove this block on my card, rendering it useless, despite making scores of unsuccessful to their supposed "helpline". FNB is just pathetic. Their service to loyal clients is worse than an f*** you. As a result I have app**** for a credit card with the excellent Capitec Bank but meanwhile I have lost my subscriptions to Netflix, Showmax and several others because FNB cannot answer their own helpline. I have waited for up to half an hour as the supposed helpline keeps telling me insincerely that they will attend to my call soon, but ALWAYS no result. PATHETIC, FNB, just PATHETIC.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jul 2019, 11:36
Official
 Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***.

Regards, Hello Peter Complaints Team 

***