KB
KENNETH B
1 reviews | Active since Mar 2009
07 Jun 2019, 12:29
PATHETIC FNB
When I thought my issue is resolved this morning I received an sms notifying me that my policy has lapsed due to non payment. I would like FNB to tell me when did I miss a payment? I know that not even once a debit order did no go through and now I am penalized because of their incompetence. I have called this morning trying to resolve this issue but just disappointed with the service received from Bonolo Mampura and everyone else that i spoke with . I demanded that the manager return my call and now it is 4 hours later and i am still waiting. I can't believe that such a huge institution can be so pathetic. All I want now is my premiums.
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Replies (2)
FNB (First National Bank)'s replyOfficial
08 Jun 2019, 09:45Good day Kenneth,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply08 Jun 2019, 09:45
Official
Good day Kenneth,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
KB
KENNETH B's updateReviewer Update
10 Jun 2019, 13:45I am still waiting for response. I now agree with what people are saying about FNB not being meant for everyone. They use us the low income earners to generate profit. I still don't understand why a policy that is up to date lapse. This is just one of the ****s to make money.
KB
KENNETH B's update10 Jun 2019, 13:45
Reviewer Update
I am still waiting for response. I now agree with what people are saying about FNB not being meant for everyone. They use us the low income earners to generate profit. I still don't understand why a policy that is up to date lapse. This is just one of the ****s to make money.