AM
Andre M

1 reviews | Active since May 2019

14 May 2019, 14:01

PATHETIC FNB

Hi,

The worse bank in SA is FNB. I was hospitilised and someone swiped and withdrew funds from my account. according to the adviser that called me he said i gave the person my pin and card.

i have not paid my rent for April nor did i could afford to support my 7kids as they take so long to act. I was so sick that i had to take 2 taxis to get to a bank,then watied at Trade Route as they only have 1 phone in the branch to assist,after an hour waiting in excruciating pain at the branch had to make a noise so that someone could help,magically they had another phone for me to use, then the fun and games started spoke to 3 different people. Every time i had to start from the begging and tell them the problem i have all that 2hours in total for nothing.

got to work about 3,4days later sent an email then afew days later got a call from the bank again had to speak to a dozen different people which did not listen to my complaint but took down all the incorrect information.

while i was sick someone swiped my card at after 11pm in the night at a shop i have never been too,then they withdrew on another day R4500 at an atm,and fnb say that they have the best security for their clients(ALOT OF BULL****) the ***** investigation department said that all there atms dont have cameras. So how are they safe gaurding their clients also i did not receive 1 sms from the bank when these trasactions where taking place. In total they took out to the sum of almost R6500 and the SO CALLED ***** INVESTIGATOR SAYS WELL THESE IS NOTHING WE CAN DO.Well there is is something that I as a customer will do Social media,newspapers etc.... FNB adversities bull**** throughout SA,if it wasnt for us there will be no fnb so i urge the public if you have been ****med by fnb which i know out their there is alot of clients drop me a mail we will stop these BULL****TERS.

All i asked from FNB is to rebate my money, NOW i will close my account and I Pray to GOD that after reading this most people do aswel.

Terrible services When ever you want to speak to management they always give you this answer. Sorry Sir they busy in a meeting,or sorry sir they on leave, or sorry sir they busy on a call and will call you back WHICH IS NEVER.

THEY SIMPLY GIVE A F@#$%^ about the clients.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2019, 15:10
Official
 Good Day, 
  We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (ref :  *** ) who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team *** 
AM
Andre M's update21 May 2019, 13:20
Reviewer Update
Sorry but by me being polite is not helping in any way, Its gone 7days all i received was a call that the lady saying we will get an Agent to call you back.

Well now my words clearly tell you how PATHETIC,DISGUSTING IS FNB, with the TERRIBLE  service I am receiving i hope people see this post and close their accounts.

how does funds get withdrawn from my account early parts of the morning while i am home sleeping, as well as someone swiping my card while i am asleep and you PATHETIC consultant says  that i gave someone my card to take the money out ********.

I AM REPORTING THIS PUBLIC,SOCIAL MEDIA AND THE NEWS PAPERS, THIS WILL GO VIRAL CAUSE OF ALL THE SUFFERING MY FAMILY AND I WENT THROUGH.