Pathetic FNB

Inital complaint on 24th November 2018 Unsatisfactory Service credit card division The service one receives from FNB is truly pathetic... Where do you'll recruit such miserable, bombastic, rude and unfriendly people from???

Please find Viola another position where shes not in contact with the public... Thank you

The credit facility on my credit card is a mess, I have a positive balance as I'm my own not the banks money yet my transactions are declining on insufficient funds... And with every decline I get charged a fee.

Do your staff not not understand the simple concept off a debit and credit?... Please take the pleasure of verifying my credit facility and how many time I used your credit facility where I had too pay monthly installments....

I asked for my credit facility to me increased from 20k to 50k as I was afraid that my funds won't release on time, your employee asked me if I am sure I will qualify for the 50 k... Hello my facility was 120k I reduced it to 20k which I don't even use.... He embarrassed me with that question.

FNB, time and again there's complaints, why do I have a premier account if I have to desk in insolent people?... Your bank fees are deducted ontine, every transaction fee is deducted yet you cannot render appropriate service...

Response: 28.11.18 Good day Mrs Naidoo,

My sincerest apologies for the delay and frustration caused. I am still tending to the query and it is yet to be concluded.

I also understand that the matter has been an ongoing lengthy issue.

I will appreciate if you allow me until tomorrow.

I do appreciate your patience thus far and I ensure that this will be resolved and rectified by COB tomorrow.

Response:29.11.18 Good day Mrs Naidoo,

I have arranged for urgent delivery on a new credit card. the reason for issue is due to your credit card being on an old credit card type (graphite). This has been changed to a private clients card and does not affect your fee structure.

I have requested for urgent delivery on the new card. My manager and I will be meeting with the head of credit card to rectify the issue and review the charges in respect to the decline fees.

Regards

Cherry on the cake is consultant terminates the call while I'm still on the line. When I call back, the phone is switched off