1 reviews | Active since Nov 2010
Pathetic FNB
Received a sms that my credit card was ready for collection. Went to Kremetart Branch in Brits on Saturday 20 October 2018. The system showed that my credit card was in the branch. No one could find my credit card. I was promised a call on Monday 22 October 2018 with feedback. No call received with feedback up to date. I ordered the credit card TWO MONTHS AGO!! Still no credit card. Due to the personnel's incompetence, I am losing out on my ebucks. Pathetic!!
Ordered a Petrol Card and asked for it to be delivered to the branch since I work on a mine and is underground most of the time. Guess what? It is going to be delivered to me 'directly'. How are they going to track me down underground? SERIOUSLY!!!! There is a reason I asked for a branch delivery!!
Like I said - PATHETIC!!!!
Good Day Elizabeth
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Elizabeth
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***