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Roman G

1 reviews | Active since Dec 2017

20 Dec 2017, 21:53

Pathetic fees on Premier Cheque Acc

Since I was offered the premier cheque account. I have experienced extremely high fees. October I had 2duplicate transactions. Had to beg for the consultant at the branch to assist...only 1 was reversed. Today I check my account I have been charged R440.00 for an amount of R683.00 for swipes which fnb honoured...not even more than 30days has passed. What a *******... FNB is continuously *****ing from my account. No servicen available from my team of bankers. What am I paying for? I will do definitely close this account. I didn't authorisr FNB to help themselves with my money....disgusted.

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2017, 10:41
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)

RG
Roman G's update12 Feb 2018, 16:34
Reviewer Update
Good day As per our last discussion you confirmed an investigation will be carried out. I received an email from Bonolo Palesa who was handling the query. Since December no feedback. I emailed her again in January no response yet. My end of January reflects a reversal but the money didn't go in. Consultant today insists reversal was done already on 18 December2107. When my query was still under investigation. I need answers FNB its more than 30days. Where is money? Why is there no response from Bonolo and Naomi?
FNB (First National Bank)
FNB (First National Bank)'s reply13 Feb 2018, 10:13
Official

Good day Mzansi Media,

Thank you for your posting.

As per our previous conversation, I called you to acknowledge the complaint and advised that the matter would be referred to FNB Premier banking as this is the segment you fall under. Please note do not investigate and resolve matters therefore I cannot provide any feedback or resolution, this information has to be provided from the business unit.

I have however referred your comments to FNB Premier banking and have requested that they provide us with a resolution as well as a response.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

RG
Roman G's update12 Mar 2018, 09:25
Reviewer Update
Dear FNB I am once again experiencing a similar problem. This time fees upto R3600. I have emailed, been to the branch and called in severals times. My account is still on a minus. I see my fnb life policy has also been unpaid due to all my funds going towards the fees. I have spoken to a rude Natalie from your risk dept...my conversation was not even done my call was dropped, to date she didn't even call back. I have done my calculations on what was due and what FNB has taken out...and I see that I am actually due R1000 back. I want my money or will close this *** in fees for a period of 8days is day light *******!