Pathetic

I done a deposit at the atm and I received a slip stating that the transaction was unsuccessful. I immediately went to the branch and after waiting for 30 minutes. They told me the custodian on site will only do the check on Monday!. They have no other reason and do not care why the deposit was done. The service was horrible and for a "world class bank" they quite outdated. I have never received such service in my life. I want my money money back.