Pathetic

Not only does the website conveniently never work... I cannot access my online banking; can't change my password and keep getting error messages and pages that won't load when trying to reset it but your ATMs at Woodlands and The Grove branches kept swallowing my cash deposits.

Bank fees are ridiculously high as is and when the ATM swallows my cash over a weekend, I am forced to return to the bank on a Monday and lose wages as well as pay extra transport fees just to report the matter and be refunded DAYS later.

On 3 occasionas I had deposited money for monthly expenses only for you ATMs to swallow my cash leading to bounced payments, penalties from my accounts that were not paid on time and then FNB charges me for not having paid accounts on time to top it all off!!!!

For MONTHS I had to deposit my cash at Pick n Pay branches to insure my money actually went into my accounts because I didn't trust your ATMs anymore!

I tried closing all bank accounts with FNB after the last time this happened and my accounts are not only still open 3 weeks later after they said it would take 7 days to close but I am now still being charged bank fees AFTER paying the fees due to close them!

I had gone in years ago to change my address too with proof and somehow your consultant still managed to put an absolute random address down instead of the one I had given her that I have asked to be changed multiple times and nobody ever assisted me making it very difficult when filling in application forms elsewhere with some random address on my bank statements.

Absolutely pathetic bank and I don't recommend to any business owners or anyone, period.