Pathetic excuse of a bank

As a client of FNB i write this with huge sadness. For almost 6 weeks, i have been thrown to the dogs by my bank. They offered me a covid 19 relief, i app**** for OD and they declined me for a personal loan. Now my issue is, FNB send you the offer, they NEVER respond, they NEVER answer your messages until i complained on facebook. Then i got declined for a personal loan, when i asked for an OD to hold me over for 2 months and will pay back immediately after 2 months. Again NO answer, you email and you get 50 different consultants answerring and you have to explain again. Now i ask you FNB why are you still taking off bank fees, bank charges and for all debit orders not going off i get charged R125 but i cannot get an answer from you? Pathetic service, Pathetic offers and lies! I cannot even get phone calls because my line has been cut so please tell me how you are helping in this pandemic? Guys dont bother, if you are middle class small business owners, FNB only look after RICH and themselves.