Pathetic excuse for building cover

Building insurance with FNB continues to be a complete nightmare when claiming. Three weeks ago my geyser burst , i had to call and follow up 9x times in total to ensure a service provider was allocated to come out. An additional 3x calls to the service provider to ensure they were infact coming out the same day. Too date the ceiling boards have not been replaced , a service provider came out last week and we haven't heard from them since. If you don't hound them down with follow up for action absolutely nothing happens. No communication/update from FNB. I will again have to call, follow voice prompts and hold on forever and a day to resolve this claim. One would expect a paper trail or courtesy follow ups - NOTHING.