Pathetic excuse for a bank

I emailed ********** on 21st August requesting a closure letter for a credit card account that was paid up and closed in 2015. I received a read receipt but no acknowledgement and a week later have still not received the letter. I called their contact centre today and after being transfered from pillar to post, having the call dropped twice and then holding for 10 minutes only to be told by their retentions department that I need to send another email request to the same email address. THIS IS RIDICULOUS!!! This is the reason I closed all my accounts with FNB. Over the years I have had endless problems and experienced horrific service. Their slogan “how can we help you?” Is a joke. FNB customer service is the worst Ive experienced. The slogan should rather be How can we p#*% you off further!!!!!!