CP
Carlyn P
1 reviews | Active since Feb 2015
04 Mar 2015, 12:35
PATHETIC EXCUSE FOR A BANK
I have had it with your pathetic levels of customer service.<br> I spoke to one of your consultants on Friday and I was assured that this query would be resolved by today.<br> I AM NOT AN FNB CUSTOMER AND TRUST I DO NOT WISH TO BE ONE HAVING HAD THIS EXPERIENCE WITH FNB!!!<br> <br> I have sent my story to Times Media and I am in contact with my legal team as well as the banking ombudsman.<br> <br> THANKS TO FNB'S LACK OF QUALITY IN THEIR HOMELOANS PROCESSING DEPARTMENT I HAVE LOST OUT ON PURCHASING A NEW PROPERTY AND WILL BE HOMELESS SOON <br>
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
04 Mar 2015, 13:47Hello Carly26,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply04 Mar 2015, 13:47
Official
Hello Carly26,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
