nV
nadia V

1 reviews | Active since Aug 2015

23 Nov 2016, 11:05

Pathetic excuse for a bank !!!!!!!!!!!!!!!!!!!!!!

<p>What a pathetic excuse for a ban****! I have gotten nothing but ******* excuses and pathetic service from the time I started with this bank until now, No wonder people are talking about this bank the way they do (nothing good BTW), I have heard nothing but how you rob people, how rude you are to people the lack of competence and help is pathetic, do the people who work there even have RE and FAIS, as the way they talk to people I don’t even think they have a GR1! They can’t even complete the simplest task; shame must be very hard to click a button. I am not even going to start on how many problems I have running at once as I just honestly don’t have the time to waste on *******.</p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Nov 2016, 11:25
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

nV
nadia V's update09 Dec 2016, 15:05
Reviewer Update

Empty promises again!!!!

It has been 2 weeks now and still nothing has been done, all the promises made are now out the door again or were they just made to get me off the phone.... PATHETIC!!!!!

I think it is unfair that you make me pay for a service that I don’t receive, this is against the consumer act to make someone pay for a non-existent service