Pathetic electronic functionality

I am switching from FNB on Monday! Randomly on Saturday afternoon I was locked out of both my online banking and banking app. It would not go further without registering facial recognition or activating it with my card at a FNB ATM,neither of which worked no matter how much I tried. So I was left without being able to access my accounts the entire weekend. I am going to go into a branch on Monday to close my accounts and move my business to a bank that actually knows what it is doing. I've been a loyal FNB customer for almost 30 years.