Pathetic - does anyone at FNB care about their existing customers?

Item: FNB (First National Bank)
Rating: 1
Author: Tracy M

How disappointing that I am actually forced to give you 1 start as apposed to ZERO! What incredibly poor attention to customer service experienced through your call centre. I have wasted over 3 hours on the line with you, been sent into branch which only re-directed me back to call centre, and now been shifted through 4 departments who say its not my department and I can't help you and then cut me off today!!! How on earth do I get hold of SOMEONE WHO CARES?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

03 Oct 2019, 09:17

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

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FNB (First National Bank)'s reply03 Oct 2019, 09:17

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***