NN
Nelisa N

1 reviews | Active since May 2017

30 May 2017, 17:49

PATHETIC;DISGUSTING;TERRIBLE BAD SERVICE EVER

<p>Why do we have such bad service. Being kept on hold for long,and the calls cut;taken from pillar to post.. but instead i was diagnosed that im so "Frustrated"and i asked to speak a Supervisor and i was told it's 16:40 and the Supervisor (Jayesh Gajee) is already gone for the day. and i asked to speak with someone superior and i was told the *****KAZIMULO Sokhulu was not available because it's late.</p> <p>i will never EVER AND EVER recommend FNB from anyone else. and their services are a reap off.. i neeed to be refunded all of my monies that they have taken from me. Cancelling any existing policy i with FNB.. And this matter i will take it to all levels of social media even if it goes to Ombudsman.</p> <p>Kind regards</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2017, 15:32
Official

Good Day,

Thank you for taking my call earlier.

I truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

I have logged a formal complaint on your behalf and have routed it to the relevant department for investigation and resolution.

Your complaint reference number is ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option 1)