1 reviews | Active since Sept 2018
Pathetic, disappointing, extremely poor service!!!!
Pathetic, disappointing, extremely poor service from one of the biggest banks i know!!! i waited an hour to get help and when i eventual got helped and asked to see the branch manager, he responded that the whole of FNB was down the previous day reasons why service is so slow, i mean what on earth does that have to do with me? if my ticket says my waiting time is 29min i expect to only wait 29 min unless someone from the TEAM comes up to me and tell me otherwise.
staff would go on breaks at the same time living one person to help over 50 people. No visibility of management what so ever. really really shocking service i have ever received from a bank.
i'm even considering moving banks following this shocking service.
Good day Maxson Ndaba,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Maxson Ndaba,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)