PATHETIC!!

I am a platinum account holder and wanted to apply for a loan for my business on the 28th July 2022 so i contacted my business manager. So she said that i have a old loan amount on my personal profile which was handed offer to collections, and to remove that i needed to provide a paid up letter. The account was closed in 2016. i received a letter on 8 August 2022 stating

"We refer to your account held with First National Bank, a division of FirstRand Bank Limited and advise that the Bank has decided not to pursue the repayment of the following Credit Card Account and therefore the relevant outstanding balance has been removed. FNB Credit Card Account 8855 22** ** 8502 was closed with effect from 2016-06-01. Should you have any queries in this regard, please contact us at ***" And then my business manager tried to help and sent Credit Card Legal Recovery's a email to stat what i must do to get the loan amount settled or get it off my name, they rep**** by saying :

" A letter was provided to you on 11/08/2022"

My Manager rep**** : "Kindly assist customer of what is the process to repay the written off amount in order to re-instate his risk profile/risk indicator."

After that nothing happed!!! So i complained on FNB's website on the 17/10/22 complaint reference *** nobody contacted me, so i lodged another complaint on the 20/10/2022 reference *** an no one has contacted me. The date is 26/10/2022 and no one at FNB has made contact with me! PATHETIC !!!!!!!!! PATHETIC!!!! but i will be changing banks soon FNB!!