Pathetic

Firstly your consultants at the bank doesn’t know what they doing.

My husband and I called yesterday with regards to obtaining settlement letters for he’s accounts as we would like to make payment immediately.

We received for account number ‪***‬ within 10 minutes of calling yesterday 23/04/2024, we requested for account ‪***‬ was advised by Olga that we would receive same by 3 yesterday afternoon. We phoned and spoke to so many people and still nothing.

I than called to speak to a team leader, first the lady politely transferred my call to your rating services, I called back and spoke to your team leader Abdulla Vachiat where I expressed my frustration knowing and understanding the processes, yes the call recording you will hear my high pitch voice and not giving him a chance but the fact of the matter is that I am frustrated as we want to make a payment today!! What is so difficult in providing us with a settlement letter for us to do so???

we cannot wait for 3-5 days for a settlement letter, same should be available to customers upon request!.

I would like to think that receiving a call for settlement letter and payments you would appreciate the customers enthusiasm to want to pay up their debt and be at ease knowing that they no longer have debt, sadly it seems like your bank wants to keep their customers in debt.

For further communication kindly contact ‪***‬.