Pathetic Customer Services

I accidentally transferred money to a dormant petro card and immediately sent a request to FNB to reverse this transfer as this account does not even show the money was received. I have tried calling every number they give me to call and they just keep pawning me off to the next department. During this lockdown people cannot go 2 weeks without having their funds! I have been FNB for 15 years and have never had such a pathetic excuse of a bank treat me this way. So much for "How can we help you" it seems like it is more "How can we help ourselves at your expense"