Pathetic customer services

Poor services. I have an FNB Aspire account and I have been trying to send an eWallet since yesterday but I keep getting a message saying, "For your protection the service is temporarily unvailable." I have a relative who is currently stranded and is in need of the money I am trying to send. I called the ***** centre, ewallet centre and even customer care but it seems like I will not be assisted because the agents keep transferring me from department to department. How unprofessional. Every time I get connected to a new agent I have explain mg story from scratch and confirm my details again. Sometimes some agent just rudely hang up on me. I have used R70 of my own and still my matter remains unresolved. I am dissatisfied and really disappointed with their services. Poor customer experience and *********** agents. Sies.