Pathetic customer service to Private Wealth Client

<p>I made what I believed to be a legitimate internet purchase on 3 August 2016. On 10 August 2016, I became aware that I had been ****med and sent a request to FNB credit card ***** division (11 August 2016) with a request to please reverse the purchase made, which I though would be a mere formality, since the payment had been made to a nother FNB account. I had a response from ***** Focus on 12 August 2016 to say the "matter was being dealt with". On 22 August 2016, I asked for an update and received a response that my email had been "sent to the analyst who dealt with the matter" for feedback. On 23 August I then asked for a date by which I could expect feedback and whether I could contact the analyst directly and was provided the analyst's email address and phone number. I requested feedback from the analyst via email on 23 August 2016. I received a call from the analyst explaining that he was dealing with the ***** Division and would provide feedback soon. Given no update, I emailed the analyst again on 2 September 2016, asking for an update, this time copying my Private Banker (I am a Private Wealth Client), who urged the analyst via email to provide an update. The email response I received from the analyst was exactly the same response I had from him via the phone almost 2 weeks prior, viz. he was liaising with the ***** Division and would provide feedback. On 5 September 2016, I sent an email to the analyst, again copying my Private Banker, asking for an urgent update and stating that the response I got from him was exactly the same as the response 2 weeks prior. I also asked that someone commit to a date by when I could expect my request to be resolved. It is now 14 September and I have had no reply from either of them!</p>