Pathetic Customer Service - They just close your accounts

Too add on from my previous complaint

Spoke to numerous agents nobody could assist with getting my credit card sorted, to make matters worse I requested an agent that called me to have someone from the cancellations department call me, the agent proceeded to cancel my credit card with out any confirmations from me, is this how FNB treats new customers just cancels their services with NO retentions process followed, I am in the process of moving all my accounts back to discovery, I will not deal with a bank that offers such terrible service, I will further be sending a write up on all social media channels as well as the banking ombudsman and business insider news, I will also be moving my businesses accounts away from FNB as soon as possible due to this