Pathetic Customer Service-Nobodies willing to admit that there's a system error, they just want to assume that the customer is wrong and guess faults.

<p>On my October credit card statement I noticed an interest charge of R806.80. My credit card is paid in full every month. On the 28th of every month my debit order goes through and I then pay the balance owing on the 29th of every month. On the 29/08/2016 my credit card was paid in full, From that date till the 29/09/2016 whatever used was paid in full once again. According to the fnb credit card rules I have 30 days to use my credit card, i then I have a further 25 days to pay that account so that i'm not liable for any interest charges in which makes up my 55 days interest free. The only way I could have accumulated instant interest on my account was if I did the ffg transactions which would have been me buying airtime, filling fuel, transfer cash out or me withdrawing cash is which I didn't do either and I paid well withing my interest free period. The explanation that I got from your agents was that I paid in full after my debit order date. I changed my debit order date to the 28th of every month years back cause my payday is the 27th were as the initial date was the the last day of every month. I cannot get penalised for me wanting to pay my account early. I've got this credit card since 2007 n used it the very same way since day 1 and have never paid interest. The problem here is that your agents dont want to investigate the account to see if there is a system error, they just want to look for excuses to blame the customer. Please listen to call reference RN ********** 1707 to see how rude your call centre agent Nicolette Delange was, even the consultant that I was with in the fnb Chatsworth branch asked her to stop screaming at her. As for Ray Gafoor the team leader that asked me to lay a complaint in writing to HelloPeter:) seems like your agents are there to bring embarrassment to the fnb name. What I've noticed with my problem is that the first agent that I spoke to last week guessed a fault upon no investigation and the rest of your agents are just going along with that guessing and try to justify. I have no reason to use this credit card but its just that fnb forces you to in orders to earn more ebuck and move up reward levels.</p>