PATHETIC CUSTOMER SERVICE !!!! I WANT BANK CHARGES REVERSED!!!!

THIS IS MY 3RD FORMAL COMPLAINT ABOUT THE SAME THING!!!! WHEN I APP**** FOR AN INCREASE ON MY OVERDRAFT FNB FOUND IT FIT TO AUTOMATICALLY SWITCH ME FROM A GOLD TO PREMIER ACCOUNT HOLDER?! I HAD THIS CANCELLED WHEN SPEAKING TO JACQUI FROM THE PREMIER DEPARTMENT ON THE 26/02/2020. SHE CONFIRMED THAT I WOULD REMAIN ON THE GOLD FUSION ACCOUNT AND THAT SHE WOULD CANCEL THE CARD FROM BEING SENT TO ME YET THE COURIER CALLED ME YESTERDAY TO DELIVER THE CARD WHICH I REJECTED!! SHE ADVISED THAT A SMALL PRO RATA CHARGE WOULD BE BILLED TO ME. MORE BANK CHARGES WERE THEN CHARGED ON THE 29/02/2020. I WANT ALL OF THESE CHARGES REVERSED AS I HAVE NEVER REQUESTED AN UPGRADE???!!! ALL PEOPLE WHO RESPOND TO MY COMPLAINT PROMISE TO TEND TO IT BUT DONT!!!!!!!! I RECEIVED A CALL FROM SOMEONE WITH REGARD TO MY PREVIOUS COMPLAINT SHE SAID SHE WILL REVERSE THE CHARGES AND THIS NEVER HAPPENED !!!! PLEASE FIX THIS!!!!!!! THE CUSTOMER SERVICE AT FNB IS PATHETIC YET YOU CHARGE AN ARM AND A LEG FOR BANK CHARGES!!!!! TIME TO CHANGE MY BANK????!!!!