PATHETIC Customer Service from Online Banking Callcenter staff

@FNBSA Really pathetic service from FNB Online Banking! Called their Callcenter for the last 3 days to update my cell number to receive my OTP in order to do Online payments on their website. With over 25 calls to their Callcenters they have still not managed to assist me. Their response is that you need to go to an ATM to update your cell number to receive the OTP to do Online payments. The reason for doing Online banking is to take the inconvenience out of having to go to an ATM! Their reasoning clearly defies logic. During the Covid19 pandemic, I need to put myself at risk in order to go to an ATM simply to update my cell number. When I tried to change the method to receive my OTP to my email address via the Callcenter, their security questions were ridiculous - I was asked how much my cellphone monthly subscription was and the options given did not match what I was paying. I was then told to go to an FNB branch to complete my verification process and that they are unable to help me. This after 3 days of over 25 calls at my personal expense!!!! I spoke to 2 different Callcenter agents today with a total of over an hour on both calls to the Callcenter. The last person I spoke to was Ashish from the Callcenter who told me that his Supervisor will call me before 4pm today when I requested to speak to a supervisor and my call was then cut off. Its after 4pm and guess what???? Still no call from his Supervisor and when I call their Callcenter at 4pm I get a voice recording advising of their hours of operation from 8am- 4pm. Yet their website shows their operating hours as per below:

Telephone

*** Operating hours

08:00 - 19:00 (Mon - Fri) 08:00 - 17:00 (Sat) 08:00 - 13:00 (Sun)

Totally PATHETIC service from FNB!!! They do not even deserve the 1 Star rating but there are no other option to indicate how poor their service is!