Pathetic Customer Service from FNB

highly frustrated.The after service of FNB has been painful.I am currently with another leading bank and thought of trying out FNB for a credit card - worst decision,i will never open another account with FNB or recommend this bank.My credit was opened on Tuesday 3rd of March (due to an emergency) however getting the card delivered was a nightmare.I actually called in advising where my card should be delivered on Wednesday the 4th however my instructions were not carried out.Your customer service is horrible.I had one agent advising me that my card application was not complete and the other advising that it was complete.Who do i listen to?Courier company advising that my card is back at JHB ,and FNB advising the card isn't with them.I made numerous calls to FNB and to the courier company to resolve this issue. Horrible experience.