KC
Kiyasha C
1 reviews | Active since Jan 2014
23 Apr 2021, 09:19
Pathetic Customer Service From FNB
Good Day,
Please note that I am utterly disappointed with the service from FNB whereby their complaints department do not have a much faster turnaround time as now I am waiting 2 days for feedback after my complaint was logged, I thought complaints should be taken seriously and attended within an hour.
Your Query ***Q has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly.
Pathetic
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Replies (2)KC
Kiyasha C's updateReviewer Update
24 Apr 2021, 07:38So all I get is a reference number which is ***NF and an email saying we have escalated and if you don't get assistance respond to the mail. What on earth is that, so no one is going to take responsibility and see the resolution through... I would really like to know what the Head of Service thinks of providing such poor service when you are part of the major banks in SA
KC
Kiyasha C's update24 Apr 2021, 07:38
Reviewer Update
So all I get is a reference number which is ***NF and an email saying we have escalated and if you don't get assistance respond to the mail. What on earth is that, so no one is going to take responsibility and see the resolution through... I would really like to know what the Head of Service thinks of providing such poor service when you are part of the major banks in SA
KC
Kiyasha C's updateReviewer Update
27 Apr 2021, 13:53Stop issuing reference numbers and hiding behind them... Is there no customer head or management at this useless bank
KC
Kiyasha C's update27 Apr 2021, 13:53
Reviewer Update
Stop issuing reference numbers and hiding behind them... Is there no customer head or management at this useless bank