1 reviews | Active since Jul 2017
Pathetic Customer service from Business banking
I have been a fnb business customer from 2014 and i have had nothing but dissatisfaction from their poor customer service,I haven't been contacted by a business banker until i complained on the website. My other complaint is that my companies are exceeding well over the required amount for a business package upgrade but yet fnb has got me on a gold package. Fnb has made no attempt to see to my business needs as well as the managers and staff that i have been dealing with have a don't care attitude for example i am currently a wesbank client and have been having some issues and not even an explanation about why these things have been happening and when i told the manager that she is going to loose my business i did not even receive a response from her thats the don't care attitude that fnb employees have. I moved over to nedbank and their service has been exceptional and i even got moved over to corporate i even told the fnb business banker il give fnb a chance and give them some business but still fnb had shown no interest. I will advise my clients to move from fnb as they clearly don't have interest in their clients. My clients need realtime clearance,in the business that we do,so i will advise them to switch to which ever bank i am with for real time transactions. Look at my bank statements fnb and you will know what amounts i am talking about "Fnb" has lost millions of rands with of business because of your incompetence and your don't care attitude I will never recommend fnb to any businesses that i deal with "Locally and internationally" I will make make it known even to my international clients not to bank with fnb. Yes fnb most innovate bak as per your slogan but worst customer service and turn naround time yet alone feedback. Please close all my accounts with fnb i have had enough.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
