Pathetic Customer Service

I am a FNB Wealth client and would expect some level of service. However, the service is worst than pathetic. I closed my Home loan account and am waiting for FNB to refund a debit order. It has been weeks and no response - I have spoken to homeloans, private bankers but no action is being taken. FNB has no problem taking your money but to refund whats due to you, it never happens.

I am having similar issues with Wesbank - service is pathetic.

Definitely not a bank that I would recommend as there is no regard for customer service.