Pathetic Customer Service

I downgraded my account from Premier to Aspire on 12 or 13 November. I received a quote which I accepted and signed on 14 November and sent on 14 November as well (***-***). I then received a notification on my banking application to order a new card which I did on 15 November. I just spent half an hour on the phone with an agent and was advised there are no cards ordered and that my account was closed as there is no balance. I spoke to 5 agent on the chat service and they were all pathetic. They transfer you from one agent to another only to be transferred to another agent, they then sent a generic system message and then they disconnect you. I spoke to Tlholo, Thembekile, Asanda and Mahadi and all your agents were PATHETIC. Not a pleasant experience to deal with each of them as they are all equally BAD.

I am leaving SA for 8 months on Friday and I still don't know what's happening with my card and my account as your call center advised I need to speak to the Wealth Department and possibly hold on for another half an hour.

Your service is PATHETIC.