Pathetic Customer Service - Do not purchase from Ebucks Shop

I purchased a phone via my ebucks profile from the e-bucks shop. The phone was to be delivered to my sister in Durban. Firstly it took longer than expected to be delivered. The day after it was delivered I contacted e-bucks to arrange for the item to be returned as it was no longer required (unopened package). This process itself was excruciating as I was on the line for about an hour just to log a return, a process which takes a maximum of 5 minutes with takealot and other online stores. When the appointed courier finally collected the package they did not provide any sort of receipt, my sister immediately notified e-bucks and they indicated it was not an issue. Dawn Wing proceeded to deliver this package to a lady in Johannesburg instead of the e-bucks warehouse. The lady was honest enough to contact my sister with the details on the package and indicated that she has been trying with no success to get e-bucks to collect the package. E-bucks was not even aware of this matter and didn't even think to follow up on a package that was collected 11 days ago. Firstly I demand that the refund for this purchase be processed immediately. Failures with ebucks personnel and there selected courier is not my problem. Secondly, the service from the ebucks shop and the private banking suite is pathetic. FNB should stop touting these departments as benefits when they cannot deliver on anything they promise!!!!!!