Pathetic customer service

Your customer service is appealing. I have been calling since 9am this morning up until now my query has not be resolved . First time I called the agent did not speak on the other end . Second time I called I was placed on hold without being asked whether it was okay for the agent to do so and thereafter the agent transferred me . I then explained my query again to the third agent which was Itumeleng Moleko . She then informed me that it’s not within her department as she had asked her team leader to assist . Whilst speaking the line got cut and nobody had the decency to call me back . I then called again and the agent I got through too didn’t bother speaking and she ended up dropping the call . I then called again spoke to Fazlin informing her that I want a manager to call me back as I am fed up with this back and forth , fazlin then informed me she will inform her manager regarding my call back . The name provided for her manager was Mulalo Dama in which I do not know whether this is in actual fact her manager as I then called again at 2pm as this was the requested time I informed the agent for her manager to call me . I then spoke to Ridawaan who informed me he will transfer me back to the agent I spoke to which was Fazlin however he transferred me back into the call que and not directly go Fazlin LAN extension. This service is honestly disgusting!!! Do you think it’s okay to push people around from pillar to post?? This is disgusting!!!!