Pathetic customer service

Customer service is beyond poor on both phone and chat but chat is worse. Following up on a application that was approved immediately in the app a week later still nothing. All that “Amazing” customer service reps could do was tell me to wait. Nobody bothered to open the application to check what the hold up could be or offered to find out and follow up with me. One person told me they saw the application and I just need to give it more time to process and another one said they can’t see the application yet they’re in the same department. It feels to me that nobody cares about helping and they just want to get rid of you. These people lack basic phone and chat etiquette. They read your messages don’t respond for up to 15 minutes before transferring you to the “ correct department “