Pathetic Customer service and Opening of bank account

I am really disappointed with Fnb and the terrible service I am receiving so far. I have been to the Branch in Port Edward on the 14/11/2022 to open an account. 2 days later (16/11/2022 ) I get an sms to send my proof of August salary. I emailed same day to the email address provided ***. I called to query if they received it. I was told wait 24-48 hours. Again 2 days later (18/11/2022) I get the same sms. I emailed again (3 months bank statements and 3 months payslip on Monday 21/11/2022 all I get is the automated response with reference number. I called on Monday to follow up if email received. Was on the call for 21 minutes. The advisor said it will be processed etc. And will take 24-48 hours. Again Yesterday 22/11/2022. I get the same sms requesting the documents again. I called again spoke to a lady. She advised the account is not blocked and I must check with the fusion account Department for my card. I was on the line over 30 minutes with no answer from the fusion department. I called again today 23/11/2012 spoke to a Lady who wasn't very helpful. I explained my situation to her and advised if she is unable to assist me please put me through to someone senior. She advised me she works from home and can't take of her headset and give it to her manager. She will email for her manager to call me. It is now over a week. I still don't have a card. I keep on getting sms's for documents which have been sent already. I get messages stating some of my debit orders have been switched and some pending. This is really ridiculous. If Fnb does not want my business. I want to cancel this entire process and continue with my current bank.